Saturday, June 29, 2013

Changing the way we do business

We would like to announce that for the foreseeable future, we are changing the way we do business in order to put more control into the hands of you, the Client.

How?

By introducing a client-set value-based billing system.

What's that?

Essentially, YOU set the cost according to what YOU think the case is worth, to YOU.

There will be no hourly rates or other costs, just the price you set according to the value you place on getting the job done.

Let's face it, not all cases are equal - even cases that might otherwise be superficially similar - so why should you pay the same as someone else?

So now the power is in your hands.

So how will this work?

As easily as contacting us and stating what you want done and how much it is worth on success. Also, how much value you place on us making the attempt but not achieving a success.  You only pay the latter in advance and the remainder on a successful conclusion.

For example, you have a former customer, John, who owes you $1000. You might say it is worth $100 for finding him and nothing for being unable. Then again, if John owes you $100,000, you might think it's worth $3000 to locate him, $300 for an unsuccessful attempt.

Why would you place any value on a non-success?

Realistically, we are not in the business to be financially worse-off after taking on a case. Conducting investigations incurs costs to us in database search fees, disbursements, travel costs and the like. If you place no value on an unsuccessful case, it is unlikely that we will undertake certain enquiries in order to minimise risk to us. Conversely, the higher the value you place on non-success (in recognising our experience, knowledge and resources) the more likely we are to take on that financial risk and go beyond what we would have otherwise done.  

But it's your call at the end of the day.  

What's the catch?   

None really. However, there are certain things to keep in mind:

  • The value you place on your case determines the priority we give it. This is just common sense.
  • The value you place also determines the amount of work we are likely to undertake on your case. While we are not billing for time, we are unlikely to spend a week working on a case that you have only valued at $200, for example.
  • We retain the right to refuse to take on any case irrespective of value
Why are you doing this?

We have been pondering this for several years and, quite frankly, it is a bit of an experiment.

What if we are uncomfortable with this system?

Tell us and we can always bill you by the hour as we did previously.