Friday, December 6, 2013

Holiday Hours 2013/2014

Hello Everyone,

We will be closed from Wednesday 25 December through to Thursday 02 January, inclusive.

From Friday 03 January through to Friday 10 January, we will be available by arrangement only.

Normal operations resume Monday 13 January

Happy Holidays to you all!

Thursday, October 24, 2013

Hacker attack costs $25,000

Overseas hackers have conned three Auckland businesses out of tens of thousands of dollars in an elaborate email scam.

The Albany and Devonport-based businesses fell victim to the ruse when placing email orders with Chinese suppliers.

Rosedale dive and spearfishing retailer Wettie was targeted when owner Darren Shields placed an order with his Taiwanese supplier of more than 20 years.

"I send them an order over email, they put it together and send me the invoice.

"What's happened here is the hackers have intercepted the email, changed the bank account details and that's how it's landed in my inbox." There was nothing to suggest it was not legitimate, Mr Shields says.

(Read the rest of the article on Stuff)

Wednesday, October 23, 2013

Investigations in Christchurch, Canterbury, or New Zealand

While we routinely cover the greater Canterbury district, often work takes us farther afield. Not all investigations can be neatly contained to one geographical locale and enquiries sometimes must be made elsewhere.

We can sometimes reduce the cost of such investigations by using trusted agents in other cities to act on our (and your) behalf.

If you have such a matter you would like to discuss, please contact us.

Map courtesy of Ecan

Saturday, June 29, 2013

Changing the way we do business

We would like to announce that for the foreseeable future, we are changing the way we do business in order to put more control into the hands of you, the Client.


By introducing a client-set value-based billing system.

What's that?

Essentially, YOU set the cost according to what YOU think the case is worth, to YOU.

There will be no hourly rates or other costs, just the price you set according to the value you place on getting the job done.

Let's face it, not all cases are equal - even cases that might otherwise be superficially similar - so why should you pay the same as someone else?

So now the power is in your hands.

So how will this work?

As easily as contacting us and stating what you want done and how much it is worth on success. Also, how much value you place on us making the attempt but not achieving a success.  You only pay the latter in advance and the remainder on a successful conclusion.

For example, you have a former customer, John, who owes you $1000. You might say it is worth $100 for finding him and nothing for being unable. Then again, if John owes you $100,000, you might think it's worth $3000 to locate him, $300 for an unsuccessful attempt.

Why would you place any value on a non-success?

Realistically, we are not in the business to be financially worse-off after taking on a case. Conducting investigations incurs costs to us in database search fees, disbursements, travel costs and the like. If you place no value on an unsuccessful case, it is unlikely that we will undertake certain enquiries in order to minimise risk to us. Conversely, the higher the value you place on non-success (in recognising our experience, knowledge and resources) the more likely we are to take on that financial risk and go beyond what we would have otherwise done.  

But it's your call at the end of the day.  

What's the catch?   

None really. However, there are certain things to keep in mind:

  • The value you place on your case determines the priority we give it. This is just common sense.
  • The value you place also determines the amount of work we are likely to undertake on your case. While we are not billing for time, we are unlikely to spend a week working on a case that you have only valued at $200, for example.
  • We retain the right to refuse to take on any case irrespective of value
Why are you doing this?

We have been pondering this for several years and, quite frankly, it is a bit of an experiment.

What if we are uncomfortable with this system?

Tell us and we can always bill you by the hour as we did previously.

Sunday, May 12, 2013

NZ retailers lose $1b through theft

It has recently been reported that New Zealand retailers are losing close to $1b a year in theft, with many incidents going unreported as businesses either are unaware of the scope of the problem or are not equipped to deal with it.

What many businesses are apparently unaware of, or just don't want to acknowledge, is that staff are responsible for the majority of retail 'shrinkage'.

There's an old rule of thumb called the '10-80-10 rule' in regards to workplace theft.

  • 10% of your employees will never steal of from you. 

  • 10% of your employees are stealing from you and will continue to do so irrespective of what you do.

  • 80% of your employees will steal from you if they don't think of it as theft or they see other employees doing so without any apparent consequences.

It is that 80% that you need to focus on. 

If you have issues with theft in your workplace, or wish to consult on ways on keeping that 80% honest, please contact us. We'll be happy to talk.

Tuesday, February 19, 2013

Updated contact details

We are going to be moving to a virtual phone system shortly so, in the meantime, we can be contacted directly on 021 797 795 (International Clients: +64 21 797 795) or via email.

We apologise for any inconvenience.

Thank you for your understanding.