Thursday, November 10, 2011

Guide to prospective Clients

Given that many prospective clients ask us the same questions, we thought it might be useful to provide a short guide to cover some issues frequently raised.

I'm certain the same will be true with most other investigation agencies.

1. Be realistic in your expectations.

We are bemused by the frequent requests from prospective clients who either wish us to break the law, or think we can achieve the miraculous without the necessary information or resources required to accomplish the task. Also, directly related to this;

2. Be realistic in your budget.

Investigations are generally laborious and time-consuming activities. While we endeavour to provide a cost-effective service to our clients, nothing is as counter-productive than not setting a realistic budget to achieve desired results. See our FAQ for some guides on pricing.  

3. Be honest with us.

We are working with your interests in mind. If you are not entirely honest with us and fail to disclose some crucial information pertinent to your case, not only do you run the risk of compromising the investigation but also we are likely to terminate our investigation on your behalf entirely. We don't take kindly to being lied to by our clients. What you tell us will remain private and will not be disclosed.

4. Don't interfere.  

Once you hire us, don't jeapordise or complicate our investigation further by taking part in person, or by proxy. If we need further information from you, we will ask. Don't drive past the subject's house at night, conduct surveillance yourself or get friends to follow them around!

5. Remember, we're investigators, not counsellors.

While we can empathise with your situation, our role is essentially that of a neutral party with no vested interest in any particular outcome. Our task is to obtain the facts and sometimes that information may not necessarily provide you with the comfort or closure you seek.

With this in mind, if you have any questions or would like to discuss a matter in confidence, call us on 0800 366 989 or email us directly.